Wrench® TotalCaresm
MEMBER TERMS OF SERVICE
Program Benefits of Wrench TotalCare
After Proper enrollment, a Registered Vehicle is entitled to the following benefits:
- Brake Pads, front and rear axle (parts and labor, limit 1 per year)
- Mobile Onsite Oil Changes per vehicle maintenance guidelines and vehicle mileage (limit two (2) per year)
- 50 Point Inspections per vehicle maintenance guidelines and vehicle mileage (limit two (2) per year)
- Tire Rotation per vehicle maintenance guidelines and vehicle mileage (limit one (1) per year)
- 10% off Batteries
- One (1) Mobile Onsite battery install per year (labor only; battery sold separately)
- 10% off Wrench maintenance and repair list price labor rates for jobs over $150 in labor
- 15% off pre-purchase inspections (maximum two (2) per year)
- 10% off Firestone® complete Auto Care Service when booked through Wrench
- 10% off tires through Bridgestone (via Firestone Complete Auto Care) when booked through Wrench
Additional Terms and Conditions
- To qualify for discounted pricing above, (1) all products must be purchased through Wrench or its Affiliates, and (2) all services must be booked through and performed by Wrench or its Affiliates.
- Per year services must be used within a calendar year measured from the applicable contract commencement date and may not be rolled over into subsequent year(s).
- Discounts may not be stacked or cumulated with other offerings.
- Wrench will perform Services in a location that Wrench and its technicians or inspectors deem safe for the personnel, environment, and customer. This excludes, but is not limited to areas such roadsides, steep hills, environmentally protected lands, and more. For more details, please see the Wrench Terms and Conditions available at www.wrench.com.
Cancellation Policy
- This TotalCare Agreement is cancelable by the Contract Holder.
- If the Contract Holder or the Lienholder cancels this TotalCare Agreement within the first thirty (30) days Selling entity will refund the entire price paid under this Agreement.
- This TotalCare Agreement may not be canceled by the Contract Holder before the end of the twelve (12) month term of this agreement. Contract is transferable subject to the availability of unused benefits. A fifty dollar ($50.00) service fee will be charged against all refunds for cancellations, except in cases where Wrench is not able to service the contract due to lack of technicians in the Contract Holders service area.
- For purposes of this Cancellation Policy, “Claim” means the first use or redemption of any element of the TotalCare Service.
- There will be a waiting period from the purchase date on this Agreement of 60 days before a TotalCare Membership is available for use. After 60 days, the TotalCare Membership is fully active and can be redeemed and scheduled at www.wrench.com or through the App. Any unused TotalCare Memberships at the end of each year, beginning from the date of purchase, will expire and be forfeited and not roll over to the next year. All Wrench Services have a limited Warranty of 12 months or 12,000 miles, whichever comes first, please see Limited Warranty for full details.
How to Contact Us
If you have any questions about the maintenance portion of your membership and the use of your personal information, please send an email to hello@wrench.com or 844-999-9827
Changes to Privacy Policy
The Wrench Privacy Policy can be accessed at https://wrench.com/privacy/. Wrench may modify or update the Privacy Policy when necessary to reflect customer feedback and changes in our App or Service. Please review it regularly. When we update this Privacy Policy, we will revise the 'Last Updated' date at the top of this statement. A revision to the Privacy Policy is effective immediately when posted on the Wrench site, Wrench Totalcare Site or App. If there are material changes to this statement or in how Wrench uses your personal data, we will notify you either by posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to regularly review this statement to learn more about how Wrench is using and protecting your information. Your continued use of the Wrench Totalcare Site or Wrench or the Service after a revision has been posted will constitute your acknowledgment and acceptance of the terms of the revised Privacy Policy.
Prohibited Actions; Termination
As a condition for your access to the Service, you agree not to make any separate payment or other payment arrangements with the mechanic who performs the Job. Wrench reserves the right to terminate your account for any failure by you to comply with the foregoing or any other terms of this Agreement.
Must of 18 or older to Use the Service
The Service is not available to anyone under 18 years of age, and you represent that you are at least 18 years old when you submit a Job Request.
Limited Warranty
We provide a Limited Warranty for work performed through the Service. For most maintenance and repair work provided through the Service the length of the Limited Warranty is 12 months or 12,000 miles, whichever occurs first. For oil changes the length of the warranty is 90 days or 3,000 miles whichever occurs first. The terms and conditions of our Warranty Limited Warranty are available here. We may change the Limited Warranty from time to time, with any changes effective for Jobs scheduled after such changes are posted to the Site.
Disclaimers
EXCEPT AS PROVIDED IN THE LIMITED WARRANTY, THE SERVICE AND PARTS ARE MADE AVAILABLE ON AN "AS IS” AND "WITH ALL FAULTS” BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS, EXPRESS, IMPLIED OR STATUTORY. WRENCH SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY.
Limitations of Liability
YOU ACKNOWLEDGE THAT ALL REPAIR AND MAINTENANCE WORK IS PROVIDED BY INDEPENDENT MECHANICS, NOT BY WRENCH. ACCORDINGLY, EXCEPT AS PROVIDED IN THE LIMITED WARRANTY, WRENCH HAS NO RESPONSIBILITY OR LIABILITY FOR ANY SERVICES OR PARTS PROVIDED TO YOU BY SUCH MECHANICS. UNDER NO CIRCUMSTANCES WILL WRENCH’S LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT AND ANY JOB EXCEED THE AMOUNT INVOICED FOR SUCH JOB. IN ADDITION, IN NO EVENT WILL WRENCH BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, SPECULATIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN AN ACTION FOR CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WHETHER OR NOT WRENCH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. The foregoing limitations shall apply to the maximum extent permitted by law and shall survive indefinitely.
Force Majeure. Any delay in the availability of the Service or the performance of any Job will not be considered a breach of this Agreement if such delay is caused by a fire, earthquake, flood, war, terrorist act, governmental act, failure of common carriers (including Internet service providers), act of God, or any other event beyond the control of Wrench or the mechanic, provided that performance is resumed as soon as possible.
Severability. If any provision of this Agreement is held or determined to be invalid, unenforceable, or void, the remainder of this Agreement shall remain in full force and effect.
Entire Agreement; No Waiver. This Agreement constitutes the entire agreement between you and Wrench regarding the use of the Service. Our failure to exercise or enforce any right or provision of the Agreement will not operate as a waiver of such right or provision. The section titles in this Agreement are for convenience only and have no legal or contractual effect.
Questions. Please contact us with any questions regarding the maintenance portion of your membership by sending an email to hello@wrench.com.
TOTALCARE+
MEMBER TERMS OF SERVICE
Benefit Outline
The Guarantee Term of this plan is a duration of Twelve (12) Months We agree to pay the cost of repairs during the Guarantee Term, up to a maximum of twenty-five hundred dollars ($2,000) for Powertrain (Engine, Transmission, Drive Axle) related repairs; a limit of two (2) claims for covered items, member is responsible for up to 20% of eligible reimbursements under the plan of any covered services excluding benefits received from vehicle maintenance portion of the plan. The following is a list of eligible Items included in this plan, | ||
Engine Covered Benefits | Transmission Covered Benefits | Cooling System Covered Benefits |
Camshaft - Inclusive of Actuator, Position Sensor, & Seal | Transmission Overhaul | Radiator |
Connecting Rod | Transmission Cooler | Coolant Expansion Tank |
Crankcase - Crankshaft, Position Sensor, Pulley & Seal | Transmission Pan Gasket | Cooling Fan Clutch |
Cylinder Head | Transmission Pump | Cooling Fan Motor |
Distributor | Transmission Rear Oil Seal | Vacuum Modulator |
Engine Overhaul - Control Unit, Temperature Sensor, Cylinder | Shift Solenoid | Heater Core |
Glow Plug | Torque Converter | Heater Core Vale |
Head Gasket | Exhaust & Emissions Covered Benefits | Fuel System Covered Benefits |
IAC Valve | Air Pump | Fuel Injector |
Idle Air Bypass Kit | Charcoal Canister | Fuel Injector Seals |
Ignition Coil | Exhaust Gas Recirculation (EGR) System Overhaul | Fuel Pressure Regulator |
Ignition Module | EGR- Cooler, Position Sensor, Temperature Sensor, Vacuum Solenoid | Fuel Pump |
MAP Sensor | EGR Valve | Fuel System |
Mass Airflow Sensor | Evaporative Emission Control (EVAP) System | Diesel Fuel Injector |
Oil Cooler, Oil Pan, Oil Pan Gasket. Oil Pressure Sensor, Oil Pump | Fuel Tank Pressure Sensor | Diesel Fuel Pump |
Piston | Pins & Rings | Intake Manifold | Diesel Injection Pump |
Rear Main Seal | Intake Manifold Control Runner | Carburetor |
Supercharger | Knock Sensor | |
Throttle Body | Secondary Air Injection System | |
Turbo Hose | Secondary Air Injection Pump | |
Turbocharger | HVAC Covered Benefits | |
Vacuum Pump | Air Conditioning Accumulator/Receiver-Drier | |
Excess Drivetrain Covered Benefits | Air Conditioning Compressor | |
CV Axle | Air Conditioning Condenser | |
Clutch Master Cylinder | Air Conditioning Evaporator | |
Clutch Pilot Bearing | Air Conditioning Hose | |
Clutch Release Bearing | Expansion Valve | |
Clutch Slave Cylinder | Heater Blower Motor | |
Differential | Heater Blower Motor Resistor | |
Driveshaft | Heater Control Valve | |
PCM - Powertrain Control Module | Heater Core | |
Transaxle | Heating and Air Conditioning Overhaul | |
Universal Joint | Rear Shock Absorber | |
Sway Bar | ||
Throttle Position Sensor | ||
Oxygen Sensor | ||
Cooling Fan Relay | ||
Suspension Knuckle | ||
Suspension Overhaul | ||
Tie Rod End | ||
Exclusions
The following are considered to be excluded from eligibility for Contract Holders Guarantee Term:
1. Any condition where the stated component fails the inspection process and is noted on the final inspection.
2. Any part or component that is not listed as part of this inspection.
3. Replacement of maintenance items. Spark plugs, glow plugs, PCV valves, PCV system, filters, lubricants, thermostat housing, thermostats, alignments , coolants, batteries, battery cable, fuses, hoses, belts, tires, wheels, wheel covers, tire pressure sensors, light bulbs, sealed beams, light assemblies, LED lighting, lenses, seat belt systems, exhaust systems /catalytic converters, brake rotors, brake drums, brake shoes, brake pads, speakers, cellular phones, upholstery, paint, glass, trim, moldings, weather strip/seals, door handles, lift gate handles, tailgate handles, door bushings I bearings, body panels, sheet metal, bumpers, frames, sub-frames, brackets, convertible top assemblies, vinyl top, personal computers, phone systems and pre-heated car systems, rust, corrosion, water intrusion, water damage, water leaks, air leaks, carburetors, manual clutch system, programming, reprogramming, or updating a component that has not mechanically failed. Any equipment not installed by the manufacturer.
4. Reimbursement for any repair or replacement made without prior authorization from Administrator to Repair Facility. Except for emergency repairs required outside normal business hours of 9:00 am to 5:00 pm CST.
5. Any repair for the purpose of correcting engine compression, correcting oil consumption, or the gradual reduction of performance when a mechanical breakdown has not occurred. Valve grinding, valve guides, burnt valves, stuck valves, burnt piston, and/or stuck rings are not covered.
6. Damage caused by pre-ignition detonation, pinging, improper/contaminated fuel, excessive fuel conditions, lean fuel conditions, clogged fuel injectors, improper lubricants, or improper engine adjustments. Any mechanical breakdown caused by failure to maintain proper levels of lubrication, lubricant blockage, coolant blockage, lack of lubrication or carbon buildup in cylinders.
7. Loss of time, expense, storage charges, loss of use of Vehicle, loss of profits, income, or other consequential damages, including, but not limited to loss or damage or injury to persons or property resulting from mechanical breakdown of any of the covered parts.
8. Any repair that has been misdiagnosed by the Repair Facility, any failure that cannot be verified as accurate or is found to be inaccurate, or any failure related to a previous repair not performed by authorized wrench provider.
9. Accidental loss or damage, physical damage, collision or upset, falling missiles or objects, fire, theft, larceny, hail, explosion, lightning, earthquake, windstorm, water, flood, malicious mischief, vandalism, riot, civil commotion, negligence, or misuse.
10. Any mechanical breakdown caused by rust, residue, electrolysis, or corrosion.
11. Nuts, bolts, or fasteners due to mechanical failure.
12. Any condition that existed to any component(s) that were not functioning properly at the time the covered Vehicle was delivered to the Purchaser, or prior to the Sale’s Date of this Contract.
13. Repairs to seized or damaged parts due to operation without sufficient oil or coolant.
14. Engine block and cylinder heads are not covered if damaged by overheating, freezing or warpage.
15. Any Vehicle that has been issued a restricted title, including but not limited to: salvage/refundable, salvage theft, assembled, dismantled, scrap, fire, flood, physical damage, saltwater, frame change, motor change, body exchange, junk or parts only, or if said vehicle is declared a "lemon".
16. A mechanical breakdown of a covered component/part caused by a Customer’s refusal or failure to perform reasonable repairs recommended by the Inspection Company, Dealer, Repair Facility or Administrator.
17. Damage to a non-covered part by a covered part.
18. Mechanical breakdown of a Vehicle or component part when Commercial Use is associated with the Vehicle.
19. Snow Removal Equipment, and/or Vehicles using Snow Removal Equipment.
20. Any Vehicle modified or altered by you or with your knowledge from original manufacturer specification not approved by the manufacturer. Any alterations made to Your Vehicle or You are using Your Vehicle in a manner not recommended by the manufacturer including but not limited to: Failure of any custom or add-on part, all frame or suspension modifications, lift kits, (Unless appropriate Lift Kit Option is indicated on Application page), any tire that is not recommended by the original manufacturer, emissions and/or exhaust systems modifications, engine modifications, transmission modifications, and/or drive axle modifications. Conversion van components, and conversion vehicle components.
21. Diagnostic or tear down time when a mechanical breakdown is not covered by the Contract, or shop supplies of any kind. Any cost incurred for disassembly or diagnosis is at Your expense if the inspection determines that the mechanical breakdown was not caused by the failure of a part covered by this Contract.
22. Mechanical breakdown or failure costs that should be covered by a manufacturer's warranty, recall, factory bulletin or any other mechanical breakdown coverage. Mechanical breakdown or failure costs that should be covered by the warranty of parts or workmanship on a previously repaired or replaced component.
23. Any mechanical breakdown or failure occurring outside of the United States
24. Wear & Tear of covered components.
Questions
For questions concerning the terms of the TotalCare+ portion of this agreement please contact
Wrench Totalcare & Wrench TotalCare+ Terms and Conditions
September 11, 2024 Page